Terms of Service

Synapse is operated by Synapse Social, a sole proprietorship registered in Singapore (UEN 53526189J). By signing up for or using the service, you confirm you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use Synapse.

You must be at least 18 years old (or the age of majority where you live) to use Synapse. You are responsible for the accuracy of your registration details, for keeping your password secure, and for all activity that occurs under your account. If you create or join a workspace, you are also responsible for activity under your membership. Notify us promptly at support@withsynapse.app if you suspect unauthorised use.

Synapse lets you compose a post once and publish or schedule it to the third-party social-media platforms you connect. It also provides supporting tools — including content scheduling, analytics, a media library, creative “Studio” tools, AI-assisted features, team workspaces, and a developer API. We act as a tool that transmits your content to those platforms on your instruction. We do not control those platforms, and your use of them remains subject to each platform’s own terms.

When you connect a third-party account, you authorise us (and our posting providers) to publish content, read basic account and analytics data, and — where a platform requires it — make your selected media temporarily retrievable so the platform can fetch it, all on your behalf. You are solely responsible for: (a) having the rights to connect each account; (b) complying with each platform’s terms, rules, and rate limits; and (c) the content you publish. A platform may change, throttle, suspend, or remove your access at any time, and a post may fail or be removed for reasons outside our control. We are not responsible for platform outages, rejections, or enforcement actions.

Synapse is offered on tiered paid subscription plans, from Creator at US$19/month up to Pro at US$79/month, which differ mainly in the number of connected accounts, team seats, and included features (as shown on the billing page). Each plan can be billed monthly or yearly, where the yearly option is offered at a discount (one or more months free). You may either start with a 7-day free trial or subscribe immediately; a valid payment method is required either way.

Auto-renewal. If you start a trial, then unless you cancel before it ends your subscription automatically converts to a paid subscription and your payment method is charged the price of your chosen plan and billing period. The subscription then renews automatically each billing period (monthly or yearly) at the then-current price until you cancel. By starting the trial or subscription you expressly consent to these recurring charges.

Money-back guarantee. If you subscribe without a free trial, you may request a full refund within 7 days of your initial charge by emailing us; this applies to your first payment only.

Free-trial eligibility. Free trials are intended for new customers to evaluate Synapse. We may limit trials to one per person or payment method and may decline or revoke a trial we reasonably believe is being abused.

Cancellation. You may cancel at any time from your billing settings (via the Stripe customer portal). Cancellation stops future charges; you keep access until the end of your current paid period or trial, after which your account is downgraded and — as described in Section 13 — your connected accounts are disconnected and your data may be deleted.

Non-payment. If a charge fails or your subscription lapses, we may suspend or limit your access (including pausing scheduled posts) until payment is resolved.

Refunds. Except where required by law or under the money-back guarantee above, payments are non-refundable, including for partial billing periods and for periods during which you did not use the service. The free trial is your opportunity to evaluate Synapse at no charge.

Price changes. We may change the price or plan features on reasonable prior notice; changes take effect at your next renewal, and continuing to use Synapse after that constitutes acceptance.

Payments are processed by Stripe. We do not store your full card details; they are handled by Stripe, Inc. under its own terms and privacy policy.

You agree not to use Synapse to:

• break the law or any third-party platform’s rules;
• post content that is unlawful, infringing, defamatory, hateful, harassing, or sexually exploitative;
• send spam, run undisclosed automation, or evade platform rate limits;
• infringe anyone’s intellectual-property, privacy, or publicity rights;
• misuse our AI features (for example, to generate unlawful, deceptive, or infringing content) or attempt to circumvent their safeguards;
• abuse, overload, scrape, reverse-engineer, or exceed reasonable limits on the service or our API, or share or expose your API keys;
• upload malware, attempt to breach our security, access another user’s data, or interfere with the service’s operation;
• resell or sublicense the service without our written permission.

We may suspend or terminate accounts that violate this section, with or without notice.

You retain all ownership of the content you create, upload, or publish through Synapse (“Your Content”). You grant us a limited, non-exclusive licence to host, process, and transmit Your Content solely to operate the service — for example, to store your drafts and media, generate the AI output you request, and deliver your posts to the platforms you select. This licence ends when you delete the content or close your account, except for copies we are required to retain by law or that have already been transmitted to third-party platforms (which are then governed by those platforms). You represent that you have all rights necessary to Your Content and its publication. If you work in a workspace, Your Content created in that workspace may be accessible to the workspace’s other members and owner according to the permissions set (see Section 14).

Synapse, including its software, design, branding, and content we provide, is owned by Synapse Social and protected by intellectual-property laws. These Terms grant you a personal, non-transferable, non-exclusive right to use the service; they do not transfer any ownership to you.

Synapse relies on third-party providers, including Supabase (database, authentication, and storage), Vercel (hosting), Stripe (payments), our posting/integration providers, our AI providers, the social-media platforms you connect, and an email-delivery provider. Your use of Synapse may also be subject to those providers’ terms. We are not responsible for the acts, omissions, or availability of third-party services.

Synapse is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any post will be successfully published, retained, or delivered by a third-party platform. AI output is generated automatically and may be inaccurate, incomplete, or unsuitable — you are responsible for reviewing it before use. Any educational material we provide (such as our growth guides) is general information, not professional, legal, financial, or marketing advice. Features marked beta or “coming soon” may change or be withdrawn.

To the maximum extent permitted by law, Synapse Social will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business, arising out of or related to your use of (or inability to use) Synapse. Our total aggregate liability for all claims relating to the service is limited to the greater of (a) the amount you paid us in the three (3) months before the event giving rise to the claim, or (b) US$50. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to indemnify and hold harmless Synapse Social from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from Your Content, your use of the service, or your breach of these Terms or of any third-party platform’s terms.

You may stop using Synapse and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the service. On termination or at the end of your paid period following cancellation, we may disconnect your connected accounts and delete your posts, media, and related data. Sections that by their nature should survive termination (including content ownership, fees already due, disclaimers, limitation of liability, indemnity, and the general terms) will survive.

If your plan includes team seats, you may invite others to your workspace. The workspace owner is the account responsible for the workspace, its subscription, its connected accounts, and the members it invites. Members may access workspace content and connected accounts, and act within the workspace, only to the extent the owner’s permission settings allow. The owner is responsible for managing members and their permissions and for ensuring members comply with these Terms; as between the owner and its members, content and accounts in the workspace are controlled by the owner. We may rely on instructions from the owner regarding the workspace.

When you use our AI features, you submit content (such as prompts, captions, or images) that we send to our AI providers solely to generate the output you request. You are responsible for your inputs and for how you use the outputs, including ensuring they are lawful and do not infringe others’ rights. As between you and us, you own the outputs you generate, to the extent ownership is available under law and our providers’ terms; identical or similar outputs may be generated for other users. We and our providers do not use your content to train general-purpose models, as described in our Privacy Policy. AI output is provided without warranty (see Section 10).

Synapse may provide an API and related tools. You are responsible for keeping your API keys confidential and for all activity under them. You agree to stay within any documented rate limits, not to use the API to build a competing service or to circumvent plan limits, and to comply with these Terms and the connected platforms’ terms when using it. We may change, rate-limit, or discontinue the API, or revoke keys, where reasonably necessary to protect the service.

If you send us feedback, suggestions, or ideas about Synapse, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them to improve and develop our products and services, without obligation or compensation to you.

We respect intellectual-property rights. If you believe content published or stored through Synapse infringes your copyright or other rights, email us at support@withsynapse.app with enough detail to identify the content and your rights, and we will review and respond appropriately. We may remove infringing content and terminate repeat infringers.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of Synapse after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Singapore, without regard to its conflict-of-laws rules. Before bringing a formal claim, you agree to first contact us at support@withsynapse.app so we can try to resolve the matter informally. If we cannot, you agree to the exclusive jurisdiction of the courts of Singapore for any dispute that is not otherwise resolved.

These Terms and our Privacy Policy are the entire agreement between you and Synapse Social regarding Synapse, and supersede any prior agreements. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. We may give you notices by email or in-product; you are responsible for keeping your email address current. Nothing in these Terms creates any third-party beneficiary rights.

Questions about these Terms? Email support@withsynapse.app.